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Efficiency gain and a saving of £180K to a Specialty Insurance Customer based out of UK, handling >60% volume surge

The Client

A leading provider of Specialty insurance and reinsurance at Lloyd’s

Coforge provides policy administration services (Aviation, Cargo, Marine, Terrorism, Property, Casualty, etc. Class of businesses)


  • Uncertain Volume trends leading to delay in turn around time
  • Up to 160% capacity demand during spike months
  • Increase in number of errors

Solution & Execution

  • Setup offshore delivery center on a plug and play model
  • “Cross-skilling matrix” to dynamically organize and manage the workload
  • LOBs ‘bucketed’ basis skill required
  • Provided short term capacity ramp-up via additional staffing model
  • End to end Policy Administration platform (AdvantageGo ‘Subscribe’) and operational services to maintain all the insurance and re-insurance policy records

Value Delivered

  • Secured 5/5 on customer satisfaction Index
  • 100% TAT met with all transactions processed within 1 business day
  • Processing 40K transactions annually with accuracy rate of 99.8%
  • Cost saving of £180K delivered over the last 12 months
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