The Client
Is a Ministerial department of the UK Government responsible for welfare, pensions and child maintenance policy.
Key Challenges
- Digital Transformation journey of legacy system and immediate support to the project
- The legacy application doesn’t meet the technological needs anymore.
- The system was not scalable to changing operational needs.
- Lack of platform expertise to support the application.
- Huge Data Migration was required from existing platform to facilitate the smooth processing.
- Upgradation of the existing platform to latest available versions.
- Stringent delivery timelines of 6 months to production floor
Solution
Coforge built a solution using Pega Platform to:
- Support the client digital transformation journey of its existing system to Pega platform.
- Cloud data migration of existing system to CFEMS Pega application.
- Measure the application performance with full roll out for 5k+ users.
- Train, upskill, and enable client resources so that in-house Pega capabilities can be increased enabling client’s Self Sufficiency
- Support client to setup a Pega ecosystem with a Centre-of-Excellence (CoE) and inhouse technical leadership is built with Pega skills
Business Benefits
Coforge built solution provides below stated business benefits to the client:
- Automated processes and correspondence capabilities.
- Secured application that is available on cloud.
- Seamless experience with access to various system integrated to provide a smooth case processing with reduced TAT.
- Robust audit tracking tracing to minute levels.
- Improved reporting and access management features.
- Reduced 30% of client FTE earlier required to process the cases.
