Home › Resource library › Case studies › Digital transformation upgradation of existing system Digital Transformation & Upgradation of Existing System Share The Client Is a Ministerial department of the UK Government responsible for welfare, pensions and child maintenance policy. Key Challenges Digital Transformation journey of legacy system and immediate support to the project The legacy application doesn’t meet the technological needs anymore. The system was not scalable to changing operational needs. Lack of platform expertise to support the application. Huge Data Migration was required from existing platform to facilitate the smooth processing. Upgradation of the existing platform to latest available versions. Stringent delivery timelines of 6 months to production floor Solution Coforge built a solution using Pega Platform to: Support the client digital transformation journey of its existing system to Pega platform. Cloud data migration of existing system to CFEMS Pega application. Measure the application performance with full roll out for 5k+ users. Train, upskill, and enable client resources so that in-house Pega capabilities can be increased enabling client’s Self Sufficiency Support client to setup a Pega ecosystem with a Centre-of-Excellence (CoE) and inhouse technical leadership is built with Pega skills Business Benefits Coforge built solution provides below stated business benefits to the client: Automated processes and correspondence capabilities. Secured application that is available on cloud. Seamless experience with access to various system integrated to provide a smooth case processing with reduced TAT. Robust audit tracking tracing to minute levels. Improved reporting and access management features. Reduced 30% of client FTE earlier required to process the cases.