Revamping the ACH Payment System to Elevate the Customer Experience for a Leading Global Bank in MENAT Region

Business Challenge

In a competitive banking environment, the client aimed to enhance corporate customer experience. The focus was on refining their Automated Clearing House (ACH) Payments system for improved low-value transactions. They sought a seamless, efficient, 24x7 accessible solution that could synchronize with digital transformations, aligning technical enhancements with a superior customer experience.

Coforge Solution

The project involved transforming the legacy monolithic architecture into a cloud-based ecosystem of APIs and Microservices, ensuring optimal Resiliency, Availability, and Consistency (RAC). A database upgrade was necessary. Each functionality of the core banking engine was redefined and integrated as a nano service using the proprietary framework. Coforge provided a dedicated Program Manager who ensured continuous value delivery through prioritized user stories and SLA-based production management, thereby achieving 100% milestone schedule adherence.

Results

Our team executed a phased, disruption-free transition to the new system for our banking client, sharing 50% solution ownership. A revamped architecture and efficient implementation heightened the corporate customer experience. The refined 24x7 accessible ACH Payments system improved low-value transactions, aligning with digital transformations and enhancing customer experience.

Key Highlights

Coforge transformed the global bank's legacy system into a cloud-based ecosystem, enhancing the ACH Payments system. The seamless transition led by a dedicated manager resulted in 100% milestone adherence, improved low-value transactions, and elevated the customer experience.