Overview
Coforge is offering solutions in the Contract loading domain from past several years to the largest Online Travel Agency across UK and Middle East. We offer solutions in uploading the semi-negotiated contracts between the Negotiators and Hotels along with Amendments/Stop sales/Blackouts onto the customer’s CRM.
Knowledge Capabilities Across Platforms
Coforge has expertise in handling some of the most widely used CRMs across the Travel/Hotel Contracting domain, like:
- Travel Box
- Product Loading System (PLS)
- AS400
- GTA Simplifier
- Kuoni Destination Management (KDM)
Client Challenges
Client is the number one low-cost carrier in the Middle East and central Europe with operations extended to offering pocket friendly holiday packages across Middle East/Europe and APAC, the main challenges the client faced:
- High operation cost
- Change request management to offers/discounts/rates/contracts
- Speed to Market for Contract/Stop Sales/Offers to maximize booking sales
- Round the clock back office support
Coforge Solution
- Uploading the newly negotiated contracts onto the client CRM with high accuracy
- Value delivered by ensuring all rate change requests/discounts/Stop Sales/Blackouts are implemented on timely basis.
- Extending back office support to ensure correct Contract details are uploaded and made visible to the end customers
- Faster ramp up in new queues to ensure timely execution
- Tailor made quality policy to reduce the 2nd pass error rate by picking high financial impact transactions
Benefits Delivered
- AHT improved through several process improvement initiatives
- Contract loading prioritized by classifying contracts as per region/market and salability
- Priority loading for Top selling destinations to maximize the Speed to Market
- 99% accuracy achieved by ensuring 100% sample monitoring on manually loaded contracts and offers
