Coforge empowers client with Kong Konnect and agile API management

The client

Crum & Forster is a leading provider for specialty and standard commercial lines insurance products through admitted and surplus lines. C&F Commercial Lines offers multiline solutions for a wide variety of industry segments. Contractors focus on construction-related risks. Middle Market includes segments like Manufacturing, Real Estate, Hospitality, Distributors, and many more. Target Segments focus on niche areas such as Agribusiness, Fuel Retail, Food Retail, and Hawaii-based risks, among others.

Business Challenge

There was a need for faster API Development and onboarding to enable faster Integrations to provide better experiences to partners & customers. The client wanted to adopt an API- first approach across the organization’s digital practice. There was a need for a robust and operationally effective integration platform that supported and aligned with customer growth.

Coforge Solution

The client wanted cloud-native digital experience and integration capabilities. Coforge stepped in with a fully functional Kong Connect Platform with a streamlined API OPS framework to onboard APIs within minutes. Coforge provided the following:

• Set up of Runtime Groups to support multiple Non-Prod and Prod environments.
• A customized Developer Portal to allow discovery of Onboarded & Published APIs.
• A total of 15+ APIs were onboarded onto Kong API Gateway across dev, qa, uat and prod environments which includes Internal APIs, DuckCreek APIs, OneInc APIs, Majesco APIs and TripExcess API.
• 2 versions of the fully functional APIOPS framework. One version for Internal APIs that use dedicated AWS Code Commit Repositories and another generic framework for delivery of all External APIs.
• Role Based Access Control of Developers onboarded onto Developer Portal.
• Detailed documentation & recorded demonstrations of every aspect of API Onboarding Using Kong Konnect including executed Unit Test Cases, API Flow designs, Endpoints supporting multiple environments, Role Based Access Control of Developer Portal & Postman Test Scripts.
• Empowered the client to use Kong System Accounts and associated Tokens as needed.
• Enabled Kong Global plugins to siphon logs and observability metrics over to SumoLogic through AWS Cloudwatch.

Result

Digital Capabilities

• A fully functional Kong Konnect Platform with over 15+ operational APIs across 3 environments DEV, QA and UAT in less than 4 months .
• Fully Automated APIOPs Framework to help onboard APIs within minutes
• Functional Logs and Observability Metrics customized to be made available on SumoLogic Dashboards.
• APIs onboarded include both Internal & External/Partner APIs.
• Role Based Access Control of developers that access Developer Portal to discover APIs.

Financial and Volume

• Around 15+ APIs across multiple environments.
• A single centralized gateway layer reduces the cost and maintenance overhead of 3 different other gateway provider layers.
• Move application-related security features to Gateway Layer.
• Centralized monitoring of transaction metrics that help to monetize the API consumption.
• 300-500 transactions per minute for each API.
• Seamless onboarding of APIs which is 30 to 40% faster to market with discoverable features

Partner Experience

• Smooth implementation of API Gateway.
• Easy to proxy both internal/ external APIs.
• One-click API onboarding using robust APIOps framework for both internal/ external APIs.
• Onboard APIs without any prior Kong Gateway experience.
• Observability with Sumologic for metrics and monitoring.

To know more about our services, visit: https://www.coforge.com/services/digital/connected-enterprise

About Coforge

Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us with a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 26 delivery centers across nine countries.

For more information on Coforge, please visit www.coforge.com