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80% reduction in manual review of alerts & 50% in cost in financial crime compliance review using Copasys® automation

The Client

Top 20 US retail bank


  • Review of financial crime compliance alerts performed manually
  • 5 different queues managed with a turnaround time of 30 secs to 1 minute for each alert
  • Could not achieve desired 99.9% accuracy and turn time targets, especially during sudden influx of alerts
  • Low resource utilization due to small turn around time window


  • The review team needed to refresh queues/ screen throughout the day for any alerts.
  • Non-compliance issues if steps were missed in trying to meet turn time
  • Customer dissatisfaction during high volume periods due to delays in processing
  • High cost of carrying buffer staff to meet short turn time targets


Copasys® solution

  • Deployed Copasys for Financial Crime Compliance process review
  • Relevant data fields from source systems mapped to Copasys for automated upload
  • Business rules in Copasys configured by integrating the Bank's customer list to be compared, with the SDN list published by OFAC, to meet the test objectives of the process
  • Auto review of alerts against SDN list incorporated into Copasys
  • Exceptions which required manual review were sent to the team - review team took action only on exceptions

Value Delivered

  • 80% reduction in manual review of alerts
  • 100% coverage of all the reviews
  • 100% adherence to agreed SLAs (service level agreement) of turn time and accuracy
  • Cost of review reduced by 50%
  • Efficiency from elimination of manual steps
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