We combine our strong document processing & verification capabilities and our omnichannel contact center services to bring lower cost, speed and accuracy in your Lender Placed Insurance operations.
We help insurers achieve:
35% lower operational cost
Reduce costs with transactional pricing options and tech-enabled process enhancements.
15% improved efficiency
Improve efficiency with domain experience in document processing & omnichannel contact centre.
Over 98% operational accuracy
Achieve high operational accuracy with stringent quality checks.
With extensive industry experience, our services are trusted by leading specialty insurance providers including one of the largest independent insurance intermediary.
Handle document ingestion - renewals, invoices, cancellations, reinstatement, deletion of interest, certificate of insurance, binder
Insurance Tracking & Processing
Validation and updating of insurance information in insurance tracking system including renewals, invoices, cancellations, reinstatement, deletion of interest, certificate of insurance, binder, monitoring payment status & decisioning
Outbound calls to insurance carriers/ agents for updating insurance details
Payment Support (overnight or regular as applicable)
Insurance Types Supported: Hazard / Wind/ Flood/ Earthquake/ Home / Auto Loans/ Mobile Homes/ Commercial loans insurance
Business Impact Delivered
29% improvement in First Call Resolution to minimize false placement of Lender Placed Insurance
Reached 53% first call resolution from earlier 41%
Reduced false placements of Lender Placed Insurance
Customer could focus on inbound customer calls as Coforge BPS managed all outbound volumes
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well
Head – Customer Service
We would like to express our appreciation for the outstanding service we have received partnering with Coforge BPS. It is a partnership that fosters productive interactions, dedicated resources to improving quality and to production numbers. We value your teams service in helping us reach our SLA’s with our clients.
SVP, Lender Solutions
Great team effort! Definitely pleased with the performance
Director, Title Vendor Management
In addition to our Lender Placed Insurance Services, our other solutions include.
Property & Casualty Insurance Services
Business Process Management
Increase customer satisfaction and achieve greater compliance with our Property & Casualty Insurance Services.