October 27, 2017
With increasing competition, reduced profit margins on transporting cargo and passengers, airlines around the world are focusing on ancillary revenue…
October 25, 2017
We’ve all been on the phone with an automated voice service screaming “HUMAN” repeatedly until we get to a real live person to get to someone who can…
October 6, 2017
Carol, 36, works as a client-servicing executive at a travel agency. She is different from her colleagues as she is visually challenged. Every…
September 12, 2017
In today’s rapidly changing business dynamics, awareness and understanding of the likely impact of various disruptive technologies is critical to the…
July 20, 2017
The airline business, even in times of boom, is a difficult one to manage. It is capital-intensive, and is affected by changes in regional and global…
July 14, 2017
The insurance industry has been using insights and analytics as key competitive strengths. It has also seen significant success in building analytics…
July 2, 2017
The First Step to Attaining the Ever Elusive “Delighted Customer” By all reasonable means, I consider myself a frequent traveler. And speaking of…
June 30, 2017
With enterprise IT landscape growing more complex each passing day, business success increasingly depends on streamlining operations to enhance…
February 28, 2017
In 2017, the wealth management industry’s focus on increased profitability must balance responding to regulations with developing the agility to…
September 11, 2015
Innovations that once seemed to belong to the realm of fantasy are now close to becoming a reality. State-of-the-art technologies are helping…
