Global Enterprise Achieves 70% Faster Discount with Coforge’s AI-Powered Contract Intelligence Engine
Overview
A large global enterprise partnered with Coforge to unlock savings buried in complex airline contracts by automating the extraction and analysis of corporate travel discounts. With airline agreements varying widely in format, terminology, and fare structures, manual processing was time-consuming and error-prone—leading to missed discount opportunities.
Coforge developed an AI-powered contract intelligence engine using Large Language Models (LLMs) to streamline extraction, enable natural language querying, and deliver integration-ready outputs for downstream travel platforms. The solution empowered business users to retrieve fare discounts in seconds while scaling effortlessly across airline partners and contract types.
A large enterprise struggled to extract and utilize corporate travel discounts embedded in airline contracts. The complexity of formats, terminology, and discount structures across multiple airline agreements created significant manual workload and loss of savings. The business needed a scalable solution to:
Extract airline-specific discounts for origin–destination routes from varying contract formats
Handle diverse terminologies and fare rules across global airline partners
Enable quick queries and insights from any single contract using natural language
Integrate outputs into downstream travel platforms
Solution
Coforge developed an AI-powered contract intelligence engine with embedded LLM capabilities. The system featured:
Multi-format contract ingestion with terminology harmonization across airlines
LLM-powered Q&A interface to allow users to query contracts using natural language
Parallel processing design to extract and structure discounts at scale
Integration-ready outputs for travel management tools, supporting Human-in-the-Loop validation
RAG + RAFT-based scalable architecture to support complex airline ecosystems
Key Highlights
Handled multiple airline contract formats with precision
Enabled business teams to retrieve discounts in seconds via chat-based bot
Delivered plug-and-play integration with downstream travel apps
Extended to support multiple airlines, documents, and region-based variation
The Impact
70% Faster extraction of contract-based fare discounts
10x More contracts processed in parallel compared to manual review
