Case Study
Transforming Airline IT Operations with Integrated Managed Services
Industry
Travel & Transportation (Airlines)
Location
Global
Our Contributions
Managed Services, IT Operations Transformation, DevSecOps Enablement
Technologies
AWS, Azure Arc, Ansible, CloudFormation
Coforge partnered with a leading airline organization to transform its IT operations landscape by implementing an integrated managed services model. The client managed over 350 applications across airline operations supported by approximately 1,800 servers, resulting in fragmented operations and inefficiencies.
By unifying application and infrastructure support, enabling automation, and introducing DevSecOps practices, Coforge delivered a scalable and efficient IT operations framework. The transformation improved release velocity, enhanced operational visibility, and enabled faster delivery of digital capabilities.
The Challenge
The client faced significant challenges managing a large, complex IT environment comprising hundreds of applications and extensive infrastructure. Fragmented operations across application and infrastructure teams led to inefficiencies and a lack of coordination.
The absence of centralized monitoring, governance, and patch management further impacted operational visibility and control. Additionally, slow release cycles and limited automation hindered the organization’s ability to deliver digital capabilities quickly.
The client required a unified, scalable operating model to streamline IT operations, improve efficiency, and accelerate delivery while maintaining reliability and governance.
Our Approach
Impact to Date
+23%
Improvement in Operational Efficiency
3 Weeks → ~3 Days
Release Cycle Reduction
~6× Increase
in Release Frequency (8 → 49 Releases)
+400 bps
Increase in Digital Revenue Performance