The Challenge
The bank handled a high volume of payment investigation messages daily, primarily in unstructured, free-format SWIFT messages. Operations teams were required to manually read, interpret, and extract relevant information before updating payment workflows, resulting in significant time and effort.
The lack of standardization, incomplete data, and presence of both structured and unstructured information increased the complexity of the process. Additionally, legacy systems and manual dependencies led to inconsistencies, reduced accuracy, and slower turnaround times.
The organization needed a scalable, automated solution to improve accuracy, reduce manual effort, and bring consistency to the payment investigation process while ensuring seamless integration with existing systems.
