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Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

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Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
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Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

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AI

Industries

See All
Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

CASE STUDY

Modernized Customer Intelligence for a US Airline by Migrating 14 TB of Data and Processing 7B+ Records

Industry

Travel, Transportation & Hospitality (Airlines)

Our Contributions

Cloud Data Modernization, Customer Intelligence Platforms, Real-Time Data Processing, Data Engineering & ETL Automation, Analytics Enablement, Data Governance

Location

United States

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Airlines operate in a highly competitive environment where customer experience, personalization, and operational efficiency are driven by data. However, legacy on-premises data platforms, often built across reservations, ticketing, and loyalty systems, are unable to deliver the speed, scale, and integration required for real-time customer intelligence.

To unlock actionable insights and enable data-driven engagement, airlines are modernizing their data estates with cloud-native platforms that consolidate historical data, support near-real-time analytics, and empower business teams with self-service insights.

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The Challenge

The airline’s customer and operational data were fragmented across multiple legacy platforms supporting reservations, ticketing, loyalty, and engagement systems. Large volumes of historical data and complex ETL processes slowed modernization and limited timely access to insights.

Disconnected pipelines across vendors prevented a unified view of the customer, while long ETL execution cycles delayed analytics and decision-making. Limited automation and validation increased the risk of data inconsistencies, and heavy reliance on manual processes restricted self-service analytics for business teams.

Our Approach

 

Coforge implemented a cloud-based data platform to modernize legacy systems and enable real-time customer intelligence across the airline’s data ecosystem.

Cloud Data Platform Modernization
Migrated legacy on-premises workloads to an AWS-based analytics platform using Amazon Redshift, consolidating large volumes of historical and operational data into a scalable, centralized environment.

Automated Ingestion & Real-Time Processing
Enabled automated ingestion and processing pipelines using AWS Glue, Kinesis, and Spark, significantly reducing ETL execution times and supporting near real-time data availability.

High-Volume Data Transformation
Migrated and transformed 14TB of customer data, modernizing 300+ ETL processes and processing 7B+ historical records efficiently within the cloud environment.

Data Quality, Modeling & Self-Service Analytics
Introduced automated data validation and monitoring to enhance reliability. Implemented an industry-aligned travel data model to standardize customer, booking, and operational datasets, and enabled self-service analytics using Tableau and Alteryx.

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Impact to Date

The cloud data modernization initiative delivered measurable improvements in processing speed, insight availability, and analytics adoption.

14TB Migrated

Enterprise Data Modernization

7B+ Records Processed

Historical Data Transformation

3M+ Records Daily

Near Real-Time Analytics

Key Outcomes

 

  • Unified Analytics Ecosystem Consolidated fragmented Teradata and legacy workloads into a centralized AWS Redshift‑based analytics platform.
  • Accelerated Customer Intelligence Enabled near real‑time access to customer and operational insights for marketing and engagement teams.
  • Improved Operational Efficiency Reduced manual intervention and downtime through automation, orchestration, and monitoring.
  • Future‑Ready Data Foundation Positioned the airline to accelerate predictive analytics, intelligent automation, and next‑generation customer experience initiatives.

 

By modernizing its legacy data platforms into a scalable, cloud-native analytics solution, Coforge enabled the airline to unlock real-time customer intelligence, improve operational efficiency, and build a future-ready foundation for personalized, data-driven engagement.