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Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Industries

See All
Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Main

AI

Industries

See All
Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

CASE STUDY

Reduced Pega Upgrade Timelines by Up to 85% for a North American Logistics Provider with a Factory-Driven Modernization Model

Industry

Transportation and Logistics

Our Contributions

AI-Powered Pricing Engine, Pega Modernization, Upgrade Factory Implementation, Platform Engineering

Location

North America

Technologies

Pega Platform (Infinity), AI/ML Models, AWS, Azure

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Coforge partnered with a leading North American LTL and freight logistics provider to transform its pricing operations and modernize its enterprise Pega ecosystem. The initiative focused on building a predictive AI-powered pricing and rating engine while simultaneously upgrading and stabilizing a complex landscape of enterprise applications.

The engagement replaced an incumbent partner and introduced a factory-driven modernization model, enabling faster upgrades, improved platform performance, and a clear roadmap toward cloud-native deployment.

Transformation Timeline

Phase 1

Platform assessment and upgrade strategy definition

Phase 2

AI-powered pricing engine development and deployment

Phase 3

Pega upgrade factory implementation and execution

Phase 4

Optimization, stabilization, and cloud-readiness enablement

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The Challenge

The client faced significant operational and technical challenges across both pricing operations and platform modernization.

 

Key challenges included:

  • Lengthy and inefficient upgrade cycles taking 6–12 months with limited business value
  • High risk of operational disruption across critical systems, including driver mobility and dispatch
  • Complex multi-environment landscape leading to duplication, inefficiency, and extended timelines
  • Parallel development during upgrades causing rework and instability
  • Large data volumes impacting upgrade performance and recovery
  • Mobile compatibility issues across different platform versions

Our Approach

AI-Powered Dynamic Pricing and Rating Engine
Developed a predictive pricing engine to automate freight rating and significantly reduce cycle time for pricing agreements, improving efficiency and accuracy.

Pega Upgrade Factory Model Implementation
Introduced a factory-driven upgrade model to standardize and accelerate upgrades across 15 enterprise-grade Pega applications.

Optimized Upgrade Strategy and Execution
Adopted a near-production clone upgrade approach, reducing dependency on multiple environments and accelerating production rollout timelines.

Architecture and Data Optimization
Implemented split-schema architecture, archival, and data purging strategies to enhance performance, resilience, and minimize downtime.

Automation and Governance Enablement
Leveraged rule-based comparison utilities, test optimization strategies, and continuous reporting to ensure consistency, transparency, and quality across upgrades.

Cloud-Ready Architecture Definition
Established a future-ready architecture aligned with containerized deployments on AWS and Azure, enabling seamless transition to a cloud-native ecosystem.

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Impact to Date

30%+

Improvement in auto-rating accuracy

Significant reduction

In pricing cycle time from weeks to hours or days

70-85%

Reduction in upgrade timelines

Zero or near-zero

Downtime across critical applications

20+

Redundant environments removed

Stabilized platform

with sustained upgrade velocity

Business Impact

 

  • Accelerated pricing operations with improved accuracy and responsiveness
  • Reduced operational risk through standardized and efficient upgrade processes
  • Decreased infrastructure and maintenance costs through environmental rationalization
  • Improved system stability and performance across enterprise applications
  • Enabled continuous modernization with a scalable, factory-driven model
  • Established a clear roadmap for cloud-native transformation

 

By combining AI-driven pricing innovation with a factory-based modernization approach, Coforge enabled the organization to accelerate operations, reduce risk, and simplify its complex technology landscape. The result is a high-performance, future-ready platform that delivers faster business outcomes today while positioning the enterprise for scalable, cloud-native growth.