Ocean Network Express (ONE) Pte. Ltd is a leading global container shipping company with more than 8,000 employees, a global fleet of over 250 vessels, and a service network covering over 120 countries. The company was formed in 2017 as a result of a merger of three large Japanese shipping lines and is now the sixth largest fleet in the world.
The new entity needed to synchronize the business processes of the three companies and transform them into one unified core of operations.
ONE wanted to use business process management technology to build an innovative platform with a single source of truth that could help improve its processes while reducing costs and increasing efficiencies across the new global organization.
Ocean Network Express (ONE) Pte. Ltd built a strategic business process management platform with SAP® Signavio® solutions that provides a solid foundation for the company to achieve superior business outcomes in a fast-changing market. SAP and ONE worked together with employees throughout the company using an agile methodology to build a business process framework that produced results early and frequently
The new platform helps employees complete core tasks much faster and collaborate across more than 20 countries. Process synchronization through innovative modeling and simulation capabilities has helped ONE address misalignment, discrepancies, and decentralization.
The platform gives ONE the ability to combine and execute financial, operational, and commercial strategies in unison. The implementation delivered improved process identification, efficiency gains, and cost reductions across regions and business units that have transformed the fundamental way of working at ONE.
As an example, in the Latin America region, ONE has reduced time and effort for issue arrival notices by 73% and management of cut-offs by 70%. A 74% reduction in time and effort of bookings management potentially could lead to a savings of US$500,000.