An aging, increasingly expensive, and non-compliant Self-Service Kiosks (SSKs) impeded the client’s self-service delivery for their customers. The client faced:
Coforge set-up a 3-phased Departure Touchpoint Program – A microservices-enabled modular approach to delivering self-service offerings:
Coforge delivered several new functionalities including
gile based Parallel Workstreams : A to deliver microservices and the user interface in 4 months. Improved time to market and greater agility moving from 2 releases over 12 months to 6 major releases and 10 enhancement releases over 15 months leveraging integrated DevOps.
Technology: Application consists of Web front end developed using Angular JS running on Amazon AWS platform, and back-end micro services which acts as interface with Amadeus and other systems like Timatic
Highlights: The application was successfully certified by 5 CUSS vendors (SITA, Collins, Materna, ICM, Embross) and Application rolled out to over 65 airports worldwide
The kiosk platform rolled out across 65 airports is serving more than 10,000 passengers every week with improved performance and more than 97% success rate of transactions. Built on a robust cloud based microservices architecture, the application availability and resilience increased to 99.8%.
90% increase in Boarding pass issuance
70% reductionin check-in time
50% savingsin Infrastructure cost due to cloud & IT automation