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System Integrator for Passenger Services System Migration


Largest airline operating in Australia. In 2011, the airline went through a massive transformation, unifying operations under a single brand with an aim to become the airline of choice in Australia and provide seamless first-rate travel experiences for domestic and international travel needs of its corporate and leisure guests. New wide-body aircraft were acquired for use to compete with full-service carriers, and the roll-out of business class across all its network. Business challenge they have:

The domestic PSS duties were managed by Navitaire, while Amadeus was the long-haul PSS provider. As part of this transformation, airlines wanted to move to single unified PSS. Sabre was selected as a natural choice, given its performance and stability record in the region.

Driven by expansion plans and need to stay ahead of competition, coupled with the benefits of reduce IT expenditure in unified PSS state, airline embarked upon an uphill task to complete the PSS transition under a tight schedule.


Coforge had been associated with 10+ PSS migrations in the past. Based on our vast capabilities on Sabre systems, understanding of reservation, inventory and check-in domains and our PSS Migration expertise, helped Coforge reduce the knowledge transfer and test design timelines by over 70%. Our test case repository with over 15000 reusable test scenarios and cases, coupled with automation tools and strategies, help us provide end to end PSS Migration testing services in the area of reservation, inventory control, operations and departure control, loyalty and ecommerce.

We helped client migrate existing data warehouse & new datamarts to the Sabre data formats. The Cut-over involved 37 interfaces and more than 250 services, and Coforge provided 24*7 Support and Maintenance for data migration and cutover activities. We managed the change and release management during the cutover sequence management process and supported all the interfaces.

As part of the PSS migration, Coforge worked closely with client in architecting a Service Oriented Architecture strategy for the client, re-writing the interfaces and the development of a Sabre specific Airline middleware including architecting the enterprise service bus and implementation of more than 150 interfaces with Sabre systems, other airline systems and third party application in the following service domains:

  • Reservation
  • Loyalty
  • Travel Agency
  • Payment Gateway
  • Kiosk
  • Ground Operations
  • Mobility & Website (eCommerce)
  • Guest Lounge

Coforge has also built the interfaces with Sabre CSS and upgraded movement manager interface with schedule manager, Aircrews. Our deep understanding of airline domain and of airline internal systems helped Coforge to deliver the SOA middleware in fixed price mode thus giving clear value-add to the client


For an airline merged entity, one with international presence and other being the second largest airline in Australia

  • 9 Months Record time for PSS cutover
  • Enabling SOA based middleware APIs based on Airline Data Model
  • 30% savings in Vendor consolidation for Application Management
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