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SAP and ARIBA Managed Services for US Pharmaceutical company


Supply Chain Management (SCM) and financial accounting can be a challenge for any pharmaceutical company; combine this with new IT systems and this was the challenge our client was facing.  A US-based pharmaceutical company had newly implemented SAP S4 HANA & ARIBA systems and was having challenges managing the systems.  To assist, Coforge, with our deep SAP/ARIBA and domain expertise, optimized and streamlined business processes, and initiated provided managed services for technical operations. 

About the Client

US Pharmaceutical company with a focus on CNS and decades of experience in R&D. The client is part of a global conglomerate. 


Business Challenge

The client was evaluating partners to provide managed services for their newly implemented SAP & ARIVA systems, with intent to address some key challenges: 

  • Delays in Invoicing and payment processing, leading to escalations from vendors. 
  • Increased overhead for Accounts Payable team. 
  • Lack of streamlined process for user issue resolution 

Our Solution

Coforge, with our deep SAP/ARIBA and domain experience, and our customer focused engagement methodologies, proposed a rounded solution to address the client’s challenges.  Key points included: 

  • Setup Service Desk to support end users in getting their issues logged and resolved. 
  • Implemented SLA-based Managed Services model for technical operations leveraging offshore-based team of experienced SAP and ARIBA consultants; team covered EST time zone. 
  • Quick transition of services using Coforge Service Transition Framework 
  • Hypercare support from Day 1 
  • Automated select processes via iterated delivery. 

Delivering more value

  • Increased customer satisfaction with quick resolution of failed invoices and other issues 
  • Significant reduction in resolution time and increase in cost benefit through SLA-based support. 
  • Increased business efficiency through implemented process automation 
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