Replacement of legacy system with improved case management solution
Replacement of Legacy System with Improved Case Management Solution
The client is a non-ministerial department of the UK Government responsible for the collection of taxes.
Below are few key challenges being faced by client:
Legacy system of 40 applications causes multiple issues.
The existing system has to be made more efficient for case workers/managers/traders to ensure maximum revenue for HMRC.
Complete digitization of the application is required for greater efficiency and better validation.
HMRC needs to have a strong case management application.
Coforge developed a new case management solution to handle post clearance customs payment reconciliation process which replaces the legacy system with a more user-friendly app. This solution emphasized on the following aspects:
Integration with multiple platforms including Customs Registrations, Customs Declarations, Payment System and Tax Management Platforms.
Generating and sending demand notices, customer correspondence.
Calculating, Tracking and Updating customs debt and reporting to tax management platform.