Quality engineering for a leading Supplemental Insurance company in US
With the customer demand for reliable delivery of a product, application and services, healthcare enterprises continue to make significant investments into Quality Engineering and Testing Services.
About the client
A leading Supplemental Health insurance Provider in US
Lack of documentation
Flight of existing staff—The existing vendor staff left before transition
100+ testing resources at different levels were required to setup TCoE
Coforge set up a Testing Center of excellence in a very short time and prevented any major disruption to client’s operations. Coforge employed
A rigorous Due Diligence approach to understand the As-Is state and defined a Transition roadmap and sequence for minimal disruption
High-priority transition approach of strategic and business-critical applications
Domain experts and highly experienced staff for quick understanding, thereby reducing the risk of the vendor leaving early
Health Insurance domain SMEs in the training of testing resources. This ensured domain-ready resources for deployment on customer projects.
Delivering more value
Knowledge transition was completed in 8 weeks for 6 streams of work, with 56+ functional areas/applications ensuring 0% impact on continuity of operations.
Coforge completed the on-boarding of 100% resources in the first 3 months, with higher than committed ramp-up rate each month. We were able to provide testing services effectively from the third month.
Coforge achieved the steady-state in 8 weeks time.
During Transition, the testing team created knowledge artefacts and test strategy, which resulted in quick induction of incoming resources.
Reduced Production fallout from 14% in 2015 to 0% in 2020
Average productivity improvement of manual testing is 11.7% YoY
Automated 100% critical tests for all business-critical applications
Cost savings of ~$1.3 M by leveraging test automation