About the Client
One of the market-leading insurance companies, specialize in worldwide insurance and specialist underwriting services, One of the top 10 insurers in the Lloyd’s insurance market and wrote over $1.2 billion premium across the group in 2017.
Our Engagement
Engaged to provide Application and Infrastructure support with a team of 48 resources. We manage around 46 applications in an onshore: offshore model over multiple time zones - UK, Singapore, Bermuda and Chicago.
Challenges
Cost Reduction Beyond the Norm Trust and Transparency Simplification and Scalability Improved User Experience Our Solutions Progressive remediation leading to 0 critical vulnerabilities over 6 Quarters 24*7 monitoring process – This includes critical server, services and database jobs. Detailed analysis for incidents, tickets etc.- Provided configuration & driver changes of the hardware along with timely closure of tickets. MPIO configuration for All servers - Dual path to storage from each server 100+ SOPs for shift left
Benefits Delivered
The client is now “Cyber essentials” compliant at basic level. Reduction in the number of tickets pending with users by 42% in the IMS track Improved SD by 50 basis point No P1 in storage during contract; P2/P3 reduced 32 to 2 per month Tools cost saving and space reclaimed by detailed analysis .
