NextGen Kiosk implementation w/ Cloud-first

Tech Overview

• Transformation Initiatives – Application, Cloud, Provisioning
• Full stack developers and autonomous teams
• Release Automation on AWS environment
• Angular, Java Spring-boot based microservices, AWS EC2, ECS, Redis, AWS CI/CD, AWS CodeCommit, AWS SQS, AWS Cloudformation, Amazon Cloudwatch, API Management(Mashery)

Business Challenges

• Low boarding pass issuance success rate of 60%
• Architecture not supporting high availability and resilience
• Slow time to market - release cycle of 3 months
• Rising hardware and software operating costs and development timelines

Solution Offered

• Initial involvement in architecture services, Microservices development. Gradually took over the UX design & development and AWS Environment Management and overall program management
• Parallel workstreams to deliver containerized microservices and user interface
• Design, provision, configure, and manage AWS infrastructure using code and templates
• Monitor and enforce infrastructure compliance
• Execution of a closely coordinated program, with the client team, and external suppliers • Full stack teams & consistent practice of Agile for the delivery of MVP
• Continuous delivery of feature releases
• Took on additional responsibility of configuring kiosk devices for additional kiosk

Value Delivered

• First Cloud based Microservices architecture delivered to IAG
• Improved passenger experience with reduced time for check-in at Kiosks
• Increased self-service availability and resiliency from 95% to 99.8%
• Increase in the boarding pass issuance from 60% to greater than 90%
• Built in log analytics and monitoring using CloudWatch
• Ability to release at will