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More than 5M orders processed in Title Search and Exam process annually

The Client

Across 60 plus client

Challenge

  • Client facing high volumes challenges
  • High cost of production
  • Low Quality
  • Longer TAT
  • Ramp-up challenges
  • Nationwide online and abstractor coverage

Solution & Execution

  • Automated workflow process through our internal proprietary tool SmartProp®
  • Cross trained team across products to ensure faster ramp up
  • Pre and Post production QC in place
  • Nationwide abstractor coverage
  • More than 200 subscriptions taken to cover online counties across 50 states

Value Delivered

  • Annualized cost savings to our client is USD 2,500,000
  • Rejection rate < 0.5% leading to faster completion and improved customer satisfaction
  • Products delivered more than 99.5% within SLA TAT
  • Quality maintained at 99.5% for all deliverables
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