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Insurance Core Modernization and Business Transformation

The Client

A privately owned, rapidly growing leading specialty insurer providing a wide range of property and casualty insurance products and surety bonds to meet the needs of individuals and businesses.

Client challenges:

Insurance carrier experiencing:

  • Slower growth
  • Ability to regulate their operational costs
  • Systemic limitations to make necessary organizational and process changes
  • Low “Submission to Conversion” ratio for quotes because agents and brokers have to operate multiple systems
  • Speed to market for new products and expansion into newer states took years


Our Solution

The customer was looking for a reliable transformative partner to envision the future state, blueprint the roadmap and move them to a cloud-based SaaS solution in a time-bound manner:

  • Creation of a SWAT team with unique expertise on both legacy PAS systems and modern COTS products including Duck Creek
  • Joint exercise in the envisioning phase to help identify the platform of choice to digitize their siloed business & IT systems as part of the core platform modernization
  • Normalized product offerings across business units with a product reconfigurability feature which allowed customers to roll out products quickly and expand into newer markets



  • Reduced the quote processing from 3 days to under < 15 mins
  • Major lines of business were rolled out to 50 states in <18 months. Helped customer launch General Liability and Excess Liability on the new Duck Creek cloud SaaS platform in a record time. Considered to be one of the fastest and most seamless implementations done by any SI in Duck Creek's history
  • $64Mn in direct written premium in <9 months of roll-out for 2 LoBs
  • TCO savings of $1.1Mn in year 1 by sunsetting major legacy systems
  • Uniform standard platforms — consistent, configurable, and scalable for newer markets with newer products
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