To gain an edge over their competition and provide better customer service and experience, hotels around the world are turning to digital technologies. Digital solutions can enable Hotels to effectively provide a seamless customer experience along with driving sales and maximizing revenue. Coforge with its digital expertise and industry experience became the digital integration, implementation, and testing partner for the client enabling them to onboard complex third-party systems.
About the client
The client is a leading corporation based out of the USA and operates a chain of luxury hotels and casinos. They build loyalty and value with guests through a unique combination of great service, unbeatable gaming, hospitality and entertainment offerings, operational and technology excellence, and industry-leading corporate citizenship.
The client was looking to perform a Hotel System Transformation which would involve changing their IT landscape. This change would entail changing their call center booking application and its Hotel Management System. The client was making use of customized third-party products to enable their Digital Transformation and needed a transformation partner to facilitate integration, implementation, and testing.
Our Solution
Coforge enabled the client to digitally integrate and implement two critical applications- A call center Booking Management system and a Hotel Management System.
Coforge ensured a smooth integration by focusing on testing middleware systems developed on Enterprise Service Bus along with developing, maintaining, and testing APIs. As a digital partner Coforge:-
The booking flows covered individual and group bookings, customer profile management. Attractions and promotional Offers. Payment through credit cards as well as loyalty points. Coforge was responsible for testing the Hotel Management System which covered the following
Coforge was also involved with testing the Parking systems which included Driving License readers and were also linked to loyalty management. Business rules governing parking were based on local/out of town customers and loyal customers.
Delivering more Value