Enhanced Customer Retention Process using PEGA Decision Hub

Optimized end-to-end retention process by providing an intelligent, efficient, and future-ready platform to improve customer retention using predictive/ adaptive modeling for continuous and run campaigns to target retention-eligible customer segments

Client: One of the largest auto finance providers in the world

  • Improved operational efficiency
  • Reduced multiple interventions
  • Omni-channel customer experience across the platforms
  • 35% success rate in the retention process


Highlights: The Coforge Banking and Financial Services Practice

Wealth and Asset Management | Wholesale Banking | Consumer Lending | Cards and Payments | Trade Finance | Risk Management | Finance and Accounting

  • Servicing over 200 Financial institutions
    • 10 of the top 15 US private banks
    • Over 100 asset managers
    • 15 wealth management firms
    • 6 broker-dealers
    • 30 pension funds
  • Over 15 years of Proven Experience in Servicing Capital Markets Firms
    • Asset Under Management (AUM) supported: US$ 1.5 trillion+
    • Financial advisors supported: 6,000+
    • End customer supported: 1.5 million+
  • Over 8,000 Person Years of Solution Delivery Experience
    • 45+ software products supported
    • 350+ releases per year