Optimized end-to-end retention process by providing an intelligent, efficient, and future-ready platform to improve customer retention using predictive/ adaptive modeling for continuous and run campaigns to target retention-eligible customer segments
Client: One of the largest auto finance providers in the world
- Improved operational efficiency
- Reduced multiple interventions
- Omni-channel customer experience across the platforms
- 35% success rate in the retention process
Highlights: The Coforge Banking and Financial Services Practice
Wealth and Asset Management | Wholesale Banking | Consumer Lending | Cards and Payments | Trade Finance | Risk Management | Finance and Accounting
- Servicing over 200 Financial institutions
- 10 of the top 15 US private banks
- Over 100 asset managers
- 15 wealth management firms
- 6 broker-dealers
- 30 pension funds
- Over 15 years of Proven Experience in Servicing Capital Markets Firms
- Asset Under Management (AUM) supported: US$ 1.5 trillion+
- Financial advisors supported: 6,000+
- End customer supported: 1.5 million+
- Over 8,000 Person Years of Solution Delivery Experience
- 45+ software products supported
- 350+ releases per year
