Driving Operational Efficiency through a Structured Data Delivery Strategy for a Large Hotel Chain

Business Challenge

The client wanted to get business insights from its existing data to cut down on the effort and time needed for financial planning. The data was fragmented across multiple sources. The client wanted a data platform setup that could provide these insights, provide personalized services, mitigate risks and fraud, leading to operation efficiency & eventually leading to an enhanced guest experience.

Coforge Solution

We engaged with the client for the end-to-end managed services for their data platform and created an 18-month roadmap to ensure the delivery of technology components aligned with the client’s business direction of improving operational efficiency. The roadmap included:

• Set up the Enterprise Data warehouse on Teradata.
• Migration of data services to AWS cloud.
• Automated System monitoring and control leveraging various tools.
  • 24x7 Support for business operations on the Teradata platform across multiple areas.

Results

• 70% decrease in financial planning time.
• 40% reduction in data onboarding time due to workflow standardization and automation.
• Enhanced flexibility and capability of services to handle dynamic requests.
• mproved quality of business insights from collected data.
• 6% Reduction in the personal costs in managing the data platform.

Key Highlights

Successfully delivered business value through a reduction in financial planning cycle time by streamlining data management for improved operational efficiency and business insights. Efficiency in data onboarding, improved data quality, and reduced labour costs by 6%.