Cargo handling at thousands of airports all over the world poses a huge potential risk of deviation from the quality of handling standards. In order to drive efficiency in all areas of cargo operations, we laid the groundwork for a leading ground handling and in-flight catering service provider by developing a world-class cargo ground handling system. The effectively implemented cargo handling system delivered more value in the form of safer and easier cargo operations and monitoring.
About the Client
A premier ground handling and in-flight catering service provider, the client handles various services including catering, passenger baggage, cargo and ramp handling, aircraft interior cleaning, aircraft security, and aircraft linen laundry for passenger and freight aircrafts.
Like many ground handling and catering businesses, the client was running all their business processes on outdated systems with multiple business and technical interfaces. Over the years, its systems had become more inflexible and prevented the company from taking advantage of the new technologies to streamline their operations. Further, the system code and changes made to the system were not duly documented for reference.
To address these challenges, the client needed a capable business partner with extensive industry knowledge and experience in delivering defect-free applications in the airline domain. Coforge could deliver based on its experience in building a knowledge base for cargo operations.
The client partnered with us to:
- Deliver on the brand promise throughout the value chain
- Develop round-the-clock mission critical and reliable system with fast response time
- Implement the system at five cargo terminals
Our pool of professionals used innovative tools, techniques, and practices to perform gap analysis onsite. The entire team was divided into two groups for the first half of the engagement. The first group worked with the client’s team to understand their requirements while the other team was given the arduous task of understanding the undocumented design of the database and the front-end. The two teams collaborated with each other at the end of the day and documented the knowledge.
In Phase 2, we were engaged to provide maintenance, enhancement, and round-the-clock support services for the entire suite of applications. We ramped up the team to address customization demands of the client and optimized their total cost of ownership (TCO).
Delivering More Value
Leveraging our domain experience and technology expertise, we were able to offer a solution that helped the client to provide an enhanced and superior experience to all its customers. The solution provided:
- More Control: The client was able to better monitor the entire cargo operation system.
- More Efficiency: We reduced process redundancies through adoption of best practices. This helped them in processing cargo faster.
- More Satisfaction: We provided a reusable solution for future implementations—improving customer satisfaction