Home › Resource library › Case studies › Delivered 30 fte optimization in procurement after transitioning work to coforge bps 30% FTE optimization delivered in Procurement through successful vendor to vendor transition Share The Client A Top 20 U.S. Bank’s Challenge High cost of finance operations Unable to meet defined service levels Solution & Execution Developed a hybrid transition plan Created a training model to include parallel learning and production 100% volumes managed from day 1 - no ramp 100% internal audit managed from day one Creation of query repository Timely escalation of queries Value Delivered 7% cost reduction achieved in the first year 30% FTE optimization 100% SLA conformance (Accuracy & TAT) from day 1