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30% FTE optimization delivered in Procurement through successful vendor to vendor transition

The Client

A Top 20 U.S. Bank’s

Challenge

  • High cost of finance operations
  • Unable to meet defined service levels

Solution & Execution

  • Developed a hybrid transition plan
  • Created a training model to include parallel learning and production
  • 100% volumes managed from day 1 - no ramp
  • 100% internal audit managed from day one
  • Creation of query repository
  • Timely escalation of queries

Value Delivered

  • 7% cost reduction achieved in the first year
  • 30% FTE optimization
  • 100% SLA conformance (Accuracy & TAT) from day 1
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