Home › Resource library › Case studies › Creating a centralized process testing coe to reduce qc costs Creating a centralized process testing CoE to reduce QC costs Share The Client Process Transformation Challenge No centralized oversight due to silos in Quality control (QC) teams embedded within lines of business Inefficient model as FTEs not cross utilized No standard QC methodologies followed Solution Assessment of QC operations across the bank using SmarTransTM Set up a centralized QC team of cross trained resources Leveraged Coforge process knowledge to support QC for identified processes Standard QC & reporting methodology defined Execution Merged security roles of processes from the same line of business Defined QC sampling and reporting methodology Started with 2 departments Currently the CoE is servicing 17 departments, 7 roles supporting these departments Value Delivered QC cost dramatically reduced Cost effective structure with centralized & cross trained teams Customized Dashboards & Reporting Efficiency opportunities with shared service model Process standardization with SOP creation and real time updates