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Creating a centralized process testing CoE to reduce QC costs

The Client

Process Transformation

Challenge

  • No centralized oversight due to silos in Quality control (QC) teams embedded within lines of business
  • Inefficient model as FTEs not cross utilized
  • No standard QC methodologies followed  

Solution

  • Assessment of QC operations across the bank using SmarTransTM
  • Set up a centralized QC team of cross trained resources
  • Leveraged Coforge process knowledge to support QC for identified processes
  • Standard QC & reporting methodology defined

Execution

  • Merged security roles of processes from the same line of business
  • Defined QC sampling and reporting methodology
  • Started with 2 departments
  • Currently the CoE is servicing 17 departments, 7 roles supporting these departments

Value Delivered

  • QC cost dramatically reduced
    • Cost effective structure with centralized & cross trained teams
  • Customized Dashboards & Reporting
  • Efficiency opportunities with shared service model
    • Process standardization with SOP creation and real time updates
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