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Cost to fund reduced from $980 to $850 using SmarTrans approach

The Client

Top 20 regional US Bank

Challenge

  • Several challenges in loan closing:
    • Delays
    • Doc errors leading to rework
    • Higher cost  

Solution

  • Analysed Business Operations
  • Deep dive of processes, value stream map, etc. to create solutions and priorities
  • Recommended changes and redesigned workflow e.g. Improved load balancing  

Execution

  • Validation to remove fee errors during “change of circumstances”
  • System enhancement to create separate queues
  • System validation to ensure that fees are not updated in incorrect fields

Value Delivered

  • Significant direct cost saving
    • Improved Cost to Funding by 13%
    • Days to Fund reduced from 48-55 days to 35-40 days
    • Additional savings from new opportunities identified - $1.34 M
  • Reduction in errors (which reduced cost to cures from $55- $60 to $12-$17)
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