The Client
Leading Top 20 U.S. Regional Bank
Challenge
- J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction Study
Solution
- An innovative customized ‘Minimum Submission Checklist’ from Coforge reduced UW/Approval Turn time from 11 days to 8 days
- Additionally, Coforge supports all of the Bank’s Application & Approval functions & 80% of end-to-end Mortgage process
Value Delivered
Enhanced Client Market Rating on Origination Business
- Improved customer satisfaction ranking
- Bank moved to 2nd Rank ( earlier 7th rank)
- Maximum increase in scores in the “Application/Approval” process ratings factors
