Coforge case study delivering quicker improved in property current owner search
Delivering Quicker Improved in Property Current Owner Search
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Customer
Top 10 Title Insurance Underwriting company
Business Situation
The customer’s Property search process had many exceptions
Differing procedures and procedural updates made it hard to manage
Solutioning
We created detailed procedures to take care of procedural exceptions
Introduced a three-level process of Search, Exam & Typing with appropriate quality control
Execution
Started with a small team and low volumes (5-10 orders a day) to first improve quality levels
Later, hired experienced staff to scale up to full capacity
Value Delivered
65% improvement in Quality within a span of 7 months
59% faster: 14 Hours Average Turn-Time in achieved in SLK compared to 24 hours at the customer site
It’s all your great efforts that the performance trend is showing incredible results. Keep up the good work. - Manager, Title Insurance Underwriting Company