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Delivering Quicker Improved in Property Current Owner Search

Customer

  • Top 10 Title Insurance Underwriting company


Business Situation

  • The customer’s Property search process had many exceptions
  • Differing procedures and procedural updates made it hard to manage


Solutioning

  • We created detailed procedures to take care of procedural exceptions
  • Introduced a three-level process of Search, Exam & Typing with appropriate quality control


Execution

  • Started with a small team and low volumes (5-10 orders a day) to first improve quality levels
  • Later, hired experienced staff to scale up to full capacity


Value Delivered

  • 65% improvement in Quality within a span of 7 months
  • 59% faster: 14 Hours Average Turn-Time in achieved in SLK compared to 24 hours at the customer site
It’s all your great efforts that the performance trend is showing incredible results. Keep up the good work. - Manager, Title Insurance Underwriting Company
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