Delivering 70% Reduction in Tax Research Turn Times through RPA

The Client

Property Tax research and report generation

Challenge

• Navigation to multiple websites & screens – Time consuming
• Meeting SLA’s on high volume days
• Managing employee attrition and training

Solution

• RPA implementation –
  • Phase 1 - 30% of the volumes considered for automation

Execution

• Automated search and report generation based on pre-defined configuration
• Exception managed through manual intervention

Value Delivered

• Improved Quality & Capacity Management
  • 70% Reduction in turn time with Robotics implementation
  • 30% Reduction in Staff
  • Shorter payback period ( ~ 6 months)
  • Enhanced governance and business insight with audit trail and data analytics