The Client
A leading Property & Casualty insurance company
Challenge
- Quality audits performed manually using multiple excel sheets and Microsoft Access-based tools made it difficult to consolidate and analyze data
Solution & Execution
- The Copasys® solution - a centralized QA platform which supports:
- Assignment of data (once uploaded) through Copasys to different auditors; auditors perform the audit & save the results on the platform. Reports generated through PowerBI and exported, thereby reducing several manual steps
- All audits results stored on the Copasys platform, eliminating the need for storing data in excel files
- The audit has a step-by-step flow so that none of the mandatory checks are missed, ensuring accuracy of audits
- Ease in generating various reports for management review
Value Delivered
- 200 users are now part of centralized QC functions covering 8 processes
- 170000+ records processed
- 160+ reports driving insight ,Trends, data analysis leading to decision
- 50+ Excels sheets and manual steps of consolidation of data on daily basis eliminated leading to efficiency & accuracy
- Flexible audit tool to configure/ modify checklists, user roles, data fields, display preferences compared to MS access based tool requiring tech skill
- Highly scalable to create any number of checklists with different formats, multiple sampling methodologies
- Pre-defined workflows for audits and re-audits
