Coforge’s Business Assurance Testing Services for a global financial services company lead to 100%

The Client

The client is a leading global provider of investment processing, management, and operations solutions that manages, advises, and administers over $1 trillion assets for various clients.

Business objectives of the customer

• Become a leading global provider of technology-driven wealth and investment management solutions
• Provide innovative solutions to enhance customer experience
• Improve process efficiencies and significantly reduce cost of running the legacy platform The Coforge Solution
• Coforge addressed the following business needs arising out of the above objectives:
  • Explored new capabilities and developed innovative solutions on the Wealth Platform
  • Deployed automation solutions across IT and business processes to improve process efficiency
  • Established reliable and cost-efficient application management services including quality assurance

Roles and team structure utilized

Coforge provided the customer a wide spectrum of services including but not limited to application development & maintenance, end-to-end testing services, data management, infrastructure support, business operations and platform migration. Coforge also set up tiered governance and team structure to perform project based activities.

Functional and technical expertise provided

Coforge provided the customer certified (CSTM, ISTQB, CSQA etc.) consultants and techno domain experts to ensure success and delivery of defect-free applications and systems.

Description of functional solution

Coforge combines banking and financial services (BFS) industry knowledge along with testing expertise to deliver a focused solution. Quality and productivity is driven by offering comprehensive testing strategy and execution for (functional and non-functional) all wealth management business processes, multichannel transformation, and automation programs.

For agile and DevOps projects, Coforge defines the testing focus early using risk-based analysis, cognitive testing, continuous testing and implementation of governance principles of business outcomes. The team’s integrated quality engineering accelerators portfolio comprises an effort optimizing tool, ROI analyser, process maturity facilitators, web and mobile automation scorecards and frameworks, an orthogonal arrays-based test coverage maximizing tool, analytics-driven monitoring, and continuous improvement framework. This helps in providing enhanced test coverage and reducing overall testing cycle time that in turns results in reduced total cost of ownership and time-to-market.

Description of technical and architectural system

Coforge manages the legacy system and provides services to the strategic system / platform of the customer. With respect to testing services, this includes single execution view of best-in-class quality engineering practice operations, i.e. test and QA governance / process / repositories and utilities / tools / environments. It supports transparent and collaborative demand, capacity, and change management.

The same has been implemented over Rally / JIRA tool set and helps in implementing scientific ways for demand to capacity mapping, test sizing, resource allocation, and real time SLAs dashboard for complete transparency to stakeholders. Tools used for providing test automation and performance testing include Test Complete, Cucumber, Selenium, Load Runner, Cross Browser Testing.

Description of Coforge’s role in the engagement

Coforge has engaged with the customer as a development partner in 1995 and since then become a transformational partner and trusted advisor in enabling them to conceptualize, architect, design, build, test, and manage its core platforms. For testing, Coforge brought in its banking and financial services techno domain-centric and quality engineering integrated capability development program along with innovative testing solutions.

Description of the methodologies used

The following methodologies were aligned to customer-specific business drivers.

Description of the activities carried out

Coforge is a one-stop-shop for all types of testing services that carries out activities flexibly and cooperatively for service delivery, operations and governance, and organizational change management. Coforge’s activities have accomplished outstanding results because of the team’s seamless alignment with culture, process know-how, and SLAs of the customer’s organization.

Description of mitigations implemented to avoid risk or overcome challenges

Changing industry dynamics, competitive pressures, regulatory compliances, demanding customers, and business partners are increasingly straining IT budgets. All this takes place while businesses continue to expect the highest level of quality for their systems. To avoid risk, overcome challenges, and succeed in such environments, Coforge implements upskilling / cross skilling, automation, lean, agility, artificial intelligence, and optimization solutions.

The Coforge Advantage

Key outcomes and benefits for the customer included faster time to market with 180+ annual releases through the implementation of efficient processes and execution methodologies, high process maturity leading to zero compliance issues, zero critical defects, 100% SLA compliance, 100% on-time delivery and better user experience.

A 35% cost reduction was realized by implementing high-value location strategy, managed services operations, and advanced automation in the entire lifecycle.