The client is a leading international specialty insurance group with offices in the United States, United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance.
Our client was losing out on market capture in Marine Line business in London due to the absence of any online platform. This was because their existing business was running with discrete underwriting system built on legacy technology which had become conglomerate of old platform and technology. Due to this there was lot of manual intervention both at broker and underwriter level which was impacting the overall efficiency of operations. This not only impacted their competitiveness in the market but also brought significant complexity and cost to the organisation. Due to all these challenges the business was not able to deliver new products rapidly, cross-sell and scale up their existing business.
Coforge addressed this loss by implementing a green field application leveraging the digital backbone of Sitecore, ESB & a customized configurable rating engine in just 8 weeks using the Agile Methodology. The solution provided flexible quote to policy workflow portal for underwriters & brokers. The portal was built on modernized, integrated, multichannel, responsive multi device ready Sitecore CMS platform. It also provided multi-persona and role-based application for underwriters, brokers and their sub-brokers. The portal has the capability for User Administration and Login via Active Directory implementation along with seamless persona based automated user journey.