Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all L2 & L3 Ticket Resolution with an SLA of 1 hours for closure of P1 incidents
Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly, yearly closing activities and generate MIS Report
Daily monitoring of Servers with performance improvement across modules.
Support testing during patch and version upgrades.
Audit compliance,CMMI 5.0,ISO 27001 compliance.
Support for 200+ custom objects.
Master Data maintenance.
Integration of SAP with other technologies like DotNet,Mobility,BPM,Sharepoint,ESB etc.
Modules Covered
FI, CO, Treasury, MM,ABAP, BI,Authorization
DB: Sybase
Solution Manager
DMS
BASIS
Other details
Solution: SAP ECC 6.0
SAP Users: 350 +
Other Details: 1 Legal Entities, 125+ Plants spread across 20+ Countries
Countries Covered: India,Thailand,Germany,UAE,Oman,Nepal,Maldives,Qatar,Bangladesh,Srilanka,Kuwait Indonesia, ,Malaysia, Hongkong, Turkey, Burma, Vietnam, Saudi Arabia, China, United Kingdom, Russia, Kazakhstan