Skip to main content

35% savings and enhanced customer satisfaction for a Centralized Commercial Banking Support Center

The Client

Top 20 U.S. commercial bank


  • Resolution to customer request and customer confidential information like account number, loan number, transaction details, check copy, statement copy etc. shared with wrong customers leading to confidentiality breach

Solution & Execution

  • Recommended the implementation of ‘Moderator Queue’, of quality check process and implemented control email box.
  • Any communication to do with end customer was redirected to moderator Queue email box to validate the account details, attachments (all the pages) & verify that the details legitimately belong to the desired recipient

Value Delivered

  • Reduce errors
  • Eliminate customer confidentiality breach
Let’s engage