The Client
Top 5 U.S. Lender Services company
Challenge
- Customer receives large portfolio of loans from a lender to run Current Owner property searches
- Existing set of vendors had scalability issues for batched volumes
Solution
- Coforge requested initial volume and time projection of order batches
- Cross-trained teams to handle multiple functions for each batch of orders
Execution
- Scaled internal teams as per projected volumes
- Managed relationships with abstractors in respective counties to deliver to required Service levels
Value Delivered
- Delivered all orders in time while managing up to 300% weekly volume fluctuations
- Customer business benefits
- Additional dependable capacity to manage larger orders
- Could increase sales focus as operational issues were covered by Coforge