300% volume fluctuations managed in batch current owner searches using smartprop®

The Client

Top 5 U.S. Lender Services company

Challenge

  • Customer receives large portfolio of loans from a lender to run Current Owner property searches
  • Existing set of vendors had scalability issues for batched volumes

Solution

  • Coforge requested initial volume and time projection of order batches
  • Cross-trained teams to handle multiple functions for each batch of orders

Execution

  • Scaled internal teams as per projected volumes
  • Managed relationships with abstractors in respective counties to deliver to required Service levels

Value Delivered

  • Delivered all orders in time while managing up to 300% weekly volume fluctuations
  • Customer business benefits
    • Additional dependable capacity to manage larger orders
    • Could increase sales focus as operational issues were covered by Coforge