The Client
Leading nationwide Appraisal Management Company (AMC)
Challenge
1. Reduce turn time
2. Increase coverage hours to support all time zones
3. Manage cost pressures from increasing cost of managing regulations
Solution
1. Client & Coforge partnered on a complimentary Strategic Value Assessment
2. Roadmap of outsourcing based on complexity, risk and potential automation possibility
Execution
1. Initial processes identified included Order Entry, Purchase Agreement Needed, FHA Case # Needed and Initial QC Reviews
2. Later phases covered Document Review (Appraiser License and E&O Insurance), Re-Reviews and Post Complete Revisions
Value Delivered
1. Improved customer service using 24-hour shifts
2. Significant cost savings ~30%
3. Flexibility to expand operations without adding fixed cost (handled up to 25% additional volumes when required)
