The Client
Top 20 U.S. commercial bank
Challenge
- Efficient collection of early and mid-stage for unsecured personal installment loans
Solution & Execution
- All Collections lead for unsecured personal installment loans
- Collated leads loaded up to the dialer for proper and daily tracking of action in every lead
- Collections targets are ensured to be progressive to influence constant upward trend of dollars collected
- Check and balance of quality of calls are tracked via QA assessments, satisfaction surveys, speech analytics, analysis etc.
Value Delivered
- Consistent annual collections of more than $1M unsecured personal installment loans since 2016
