AssureCX – Customer Experience (CX) Assurance Framework

Problem Solved

Customer experience is a combination of tangible and untangible requirements

Enablement Features and Benefits

1. Efficiency Gain - 20-25%
2. Quality engineering across customer hierarchy of needs
3. Customer journey map for identifying specific requirements for touch points across channels
4. Ensure better usability, accessibility, response times, compliance etc. along with functional validation