Service Management

Service management helps organization adopt service management best practices and enhance their capabilities to manage their services inline with the business needs.

Service management is offered as Platform-as-a-Service that automates enterprise IT operations. It refines, structures, and automates the flow of work to streamline service delivery. As an enterprise-wide service management solution, it addresses various service domains including human resources, facilities, and field service. Coforge caters to various service domains by using ServiceNow best practices and own methodology for transformation, implementation, customization, and management of ServiceNow for operations management solution.

Coforge implements ServiceNow for various shared services including:

  • Integration with multiple tools by utilizing process workflow automation, multi-party ITSM integration to a single platform, and integration of various monitoring tools
  • Fully automated software provisioning by integrating the service catalog with the System Center Configuration Manager (SCCM) and other distribution software, and manual intervention only for approvals

40+

Global Engagements

100K+

Assets Managed

18+

Ready-to-Deploy SM Processes

1800+

ITIL Certified Professionals

Our Services

ITSM Consulting

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ITSM Process Maturity Assessment

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ITSM Trainings

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Our Latest Work

...

Efficient IT Infrastructure Support for an American Public Gaming Corporation

Business Challenge

  • Disparate tools
  • No repository to capture process and technical knowledge
  • Inefficient support matrix with siloed support teams
  • Unstructured policies to access backup links
  • Low customer satisfaction

Coforge Solution

  • We assumed overall responsibility for the client’s IT architecture and the delivery of a knowledge management system
  • Our services included centralized operations management
  • We provided automated and integrated service management tools
  • We also provided time-based access control lists on backup links.

Benefits to Client

  • We provided a transparent business view to increase time efficiencies
  • The end-to-end upgrade exercise saved costs by 30-40% as compared to the as-is upgrade.
  • We consolidated the client’s team with ease
  • Capturing of support metrics led to higher customer satisfaction.
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Americas+
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Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
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Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301