Next generation user and entity behaviour analytics
Coforge – Salesforce Business Units (formerly WHISHWORKS), User and Entity Behaviour Analytics (UEBA) Accelerator is a blueprint aimed to foil cyberattacks and uncover insider threats by detecting anomalies in user and entity behavioural patterns.
Hackers, competitors and industrial spies can break into firewalls, penetrate enterprise systems, send phishing emails with malicious and infected attachments, or even bribe an employee to gain access into enterprise systems. Old tools and systems are quickly becoming obsolete, whereas malicious attacks are getting evermore advanced.
Today, enterprise organisations require new, intelligent tools and methods to prevent, detect and terminate cyberattacks in real-time. Our UEBA Accelerator uses machine learning and algorithm techniques to analyse logs, system reports, network packets, flows and files, and uncover deviations from established patterns of behaviour, highlighting those that could pose a security threat to the organisation.
The UEBA algorithms are continuously being optimised with new information, giving you the peace of mind that your security is always up-to-date. The end result is a User and Entity Behaviour Analytics engine tailored to your specific needs to ensure that potential vulnerabilities and threats are proactively assessed.
Our UEBA Accelerator comes with a tested reference architecture that significantly reduces development and implementation time compared to other data analytics accelerators.
Sentiment Analysis Accelerator
Intelligent sentiment analysis & opinion monitoring
The Analysis Accelerator ensures that your customers’ sentiment will not go undetected, enabling you to reward loyal and positively engaged customers, whilst preventing the escalation of issues or unwanted ripple effects that can harm your reputation and your bottom line.
Companies have been using various tools and metrics to quantify customer satisfaction and rectify negative customer experiences. But, with the proliferation of digital platforms where everyone can voice their satisfaction or dissatisfaction for a brand or a product, effectively monitoring all communication channels is becoming increasingly challenging.
Our Sentiment Analysis Accelerator is a cloud-based, scalable sentiment analysis solution blueprint , specifically designed to effectively capture and analyse the nuances and underlying opinion in customer reviews across different channels -internal and external.
The Accelerator leverages leading edge Natural Language Processing (NLP) and Machine Learning techniques in sentiment analysis, as well as a series of sentiment libraries, sentiment corpora and other human-annotated sentiment rules, to continuously enrich the sentiment algorithms.
Enterprise Search Accelerator
Reduce time-to-insight by enabling real-time enterprise search at scale
The Search Accelerator is powered by Artificial Intelligence and Machine Learning to enable organisations to find relevant information from their enterprise data repositories in real-time, and in compliance with security and data retention regulations.
Searching big volumes of enterprise data for insights is daunting. The ever-increasing number of data and data sources brings many challenges to organisations who are looking to obtain new and meaningful insights. Organising, indexing, searching and retrieving data from disparate, often siloed systems can be an extremely resource intensive and time-consuming process, with often questionable results.
Whether you want to investigate a complaint, track a transaction history, aggregate information about a customer, or uncover performance deficiencies; being able to retrieve relevant, inclusive information quickly will accelerate ROI, whilst reducing effort and risk for the company.
Our Enterprise Search Accelerator, you will be able to perform truly unified searches, tapping into a data lake with real-time data ingestion from a variety of sources. This will give you the power to retrieve relevant information quickly and cost effectively. Designed around the needs of the user, the Accelerator offers a responsive interface and advanced visualisation tools to speed-up time-to-insight for effective data analytics consulting, and its reference architecture significantly reduces development time.
Pricing Intelligence Accelerator
Enhance your pricing strategy and competitive intelligence with the power of AI
In the era of fierce competition, when price difference amongst competitors is marginal and timing of offers is critical, missing out on important market intelligence is not an option. But, with information being shared in different formats (video, image, text etc), across different physical and digital channels, monitoring competitors can be a challenging task.
Our Pricing Intelligence Accelerator is powered by Artificial Intelligence and Machine Learning to allow you to capture information on product, price, promotions and more, from different media and sources, in real time. This information is transformed into a common format, analysed with other internal data sources, and displayed on a single dashboard, with comparative and recommendation tables.
The Accelerator’s reference architecture significantly reduces development time, allowing you to focus on maximising your advantage. The end result is a smart pricing model and recommendation engine, tailored to your specific needs. This will enable you to know and compare pricing and price-related information for similar products from all your competitors, providing you with unprecedented data analytics consulting capability, insight and competitive advantage.