White Papers

  • Breaking the Migration Barrier

    Collaboration across devices, work spaces, and geographical locations has become the norm for today’s connected workforce. While Lotus Notes is an early pioneer of the information repository and access mechanism, many organizations are now choosing Microsoft Exchange and SharePoint.

  • Airline Travelers to Get the Bigger, Better Deal

    Air travel has become more accessible to travelers across the world. Today, we have more passengers flying than ever before and better technologies to service passengers and enhance their journey. A rich retailing experience, powered by International Air Transport Association's (IATA) latest standard—New Distribution Capability (NDC)—engages and inspires passengers, and delivers real-time, relevant offers from both direct and indirect channels.

  • Mastering the DevOps Disruption

    DevOps removes the barrier between development and operations through a cultural and professional movement in juxtaposition with the 3 Cs–Character, Communication, and Continuous Delivery. This paper outlines the challenges in adopting DevOps approach and how they can be resolved to achieve continuous delivery and frequent releases.

  • The Case for Integrated Monitoring in Customer Experience Management

    Great customer experiences are planned, designed and actively managed. Companies that orchestrate an experience symphony across every facet are able to execute every transaction on time. The paper advocates how organizations must deliver a rich, personalized cross-channel experience without any changes in user experience.

  • Capturing the Business Value of Extended Trading Services

    Information Technology plays a pivotal role in facilitating trade execution and processing. This paper focuses on the information technology stack that intermediaries commonly use for end-to-end processing of trades, the challenges, and solutions that can lead them to spatial and business growth.

  • A SMAC in the Face for Industrial-Age Business Models

    Digital transformation is key to differentiate your products and services and drive business performance. It is therefore important for organizations to transform the way they do business and build an integrated model between the driving forces—Social, Media, Mobility, Analytics, and Cloud (SMAC). An integrated SMAC model provides scalability and flexibility, making it easy for users to get what they want.

  • Reference Data Management in Financial Services

    Effective Reference Data Management (RDM) helps financial institutions address challenges created by increased global regulatory pressure coupled with a fragmented regulatory landscape. It facilitates seamless flow of clean, consolidated, and accurate data throughout the enterprise. It also enables organizations to save millions of dollars every year, augment efficiencies, manage risk efficiently, improve customer loyalty, and support sound corporate governance. Our experts discuss the need for RDM in financial institutions, challenges of implementing an efficient RDM, and our RDM process.

  • Turbocharging Trade Processing for a Competitive Edge

    Businesses are beset with competitive pressures such as evolving customer needs, increasing transaction volumes, and massive competition, to name a few. Managing these challenges requires raising the bar on performance management. This is where a robust performance management and reporting system (PMRS) plays a vital role as an enabler. Businesses that focus on the implementation of PMRS ensure better governance, visibility, transparency, streamlined business processes, and profitable growth.

  • The New Age of Collateral Management

    As the regulatory landscape continues to evolve, collateral management has become a top priority.  Financial market participants are responding by tweaking their outmoded spreadsheet-based systems to an automated and advanced collateral management system to meet the new collateral requirements. This paper outlines the changes regulations are driving, analyzes collateral management in the current economic scenario, and recommends best practices to improve the collateral management setup.

  • Safeguarding Claims Integrity A Transformational Approach

    Get more than an insight a day, to keep the fraud away. Here is one such forward-looking, proactive solution that helps organizations to detect and materially crush fraud. If you are conditioned to think about better management of fraud risk and compliance exposure, think about Digital Foresight that performs pattern analytics and signature analytics, gives discrete geographic perspective, predicts when and where the fraud will occur, uses data in real-time, intervenes early to indicate fraud and captures data every hour of the day.

  • From Good to Great: Taking Customer Relationship to the Next Level

    Insurance firms today are moving back to the basics, shifting their attention from complex product offerings to a new set of core principles to redefine the customer relationships. This change is a result of factors such as evolving customer dynamics, inability to meet customer expectations, and migration from legacy systems, and traditional distribution models.

  • Taking Customer Engagement to the Next Level

    Today, social media is not just a popular way of interacting with customers; it is also a powerful means to improve a firm’s brand image. Progressive insurance companies are venturing into social media to improve their turnaround time and cost-to-serve. While measuring the ROI for social media initiatives is difficult, insurers can proactively use social media to understand how customers feel about their products and what they can do to emerge as winners in the long term.