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Conversational UI

Digital Travel Concierge: Supercharging Your Engagement with Travelers We are living in an ‘experience economy’ where travelers are engrossed in a journey tailor-made for them. Natural Language solutions are catalyzing this evolution with intelligent virtual assistance amounting to a market size of US$750 million in 2015. Travelers feel stressed at different stages of their travel across various touchpoints. Artificial Intelligence-based digital assistants can intervene and convert stress-creating moments into touchpoints where the traveler can end up “feeling special.” Coforge’s Digital Travel Concierge, an advanced Artificial Intelligence (AI) solution, generates intelligent conversational interfaces that not only help you boost sales but also engage your users and retain them.

Crafting "Feel Special" moments

Digital is changing the way travelers interact with brands and companies. While consumers are eager to use technology, experience shows that most digital solutions compromise on providing superior customer experience to reduce costs.

Current digital solutions lack the end- customer empathy to truly create outstanding experiences for their travelers. Most interventions today are designed to address transactions, e.g. online booking, which is a small part of the traveler's journey. What is really missing is end-to-end journey assistance. Manual actions initiated by users are not proactive in their assistance. Most importantly, caged experiences, where the next best actions, relevant information, and offers are placed based on a predicted need can many times be inorganic and not mutually driven. Conventional interfaces compel a traveler to be lost in a large number of tabs/features etc. in limited screen space. All of these accumulate to generate stress-creating moments for the traveler

Digital Travel Concierge helps overcome these limitations and assists the traveler's journey. For example, assisting in baggage preparations based on the destination weather forecast. AI-based interventions ensure proactiveness. Conversations lead to the natural evolution of needs, thereby ensuring relevant offers and information. The most relevant information is placed in the limited screen space, driven by conversations, thereby offering a simplistic interface. All of these accumulate to become "Feel Special" moments for the traveler throughout their journey.

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