Local Government

The COVID-19 pandemic has brought to light the urgent need for government agencies to modernize digitally. A recent survey reveals that 80% of state and local technology leaders believe that digital transformation has become more crucial for government bodies since the onset of the pandemic. Despite this, many government agencies still rely on outdated paper-based procedures and outdated techniques for managing citizen records. 64% of state and local governments still use manual methods for collecting information. These cumbersome processes make it challenging for employees to work efficiently, whether in the office, in the field, or remotely, leading to low job satisfaction and a higher risk of employee turnover. This can result in poor handling of public concerns and a high level of dissatisfaction among the public towards government policies and services. 

The Local Government Organizations faces numerous challenges that must be addressed to enhance its operations and improve its service delivery to its customers. By embracing digital technologies and processes, public sector organizations can improve customer experience, drive efficiency and cost savings, and stay ahead of the curve in a rapidly changing technological landscape.

Coforge provides support to its Local Government clients in various ways, including

• Ensuring the proper management of public infrastructure investments, real estate management, and the maintenance of relevant information through a systematic and accountable approach.
• Upgrading IT infrastructure to address resistance to change and foster the adoption of new technologies and processes through effective change management strategies.
• Standardizing case management processes and improving the quality of record keeping by establishing consistent filing structures and content management.
• Streamlining the operations of public data processing centres through automation and reducing their total cost of ownership through data archiving.
• Digitizing the complex paper trail of social and welfare services to enhance efficiency and hasten processes.

Coforge's innovations in emerging technologies such as Artificial Intelligence, Blockchain, and the Internet of Things can help government organizations with the tools and systems they need to deliver services effectively. Technical innovations are essential in the public sector to streamline processes, increase transparency, and increase efficiency.