Local government departments, are faced with delivering a vast variety of services with limited resources within an environment of increasing expectations from citizens for a high quality personalised omni-channel experience. This has driven by the ready availability of new technology and its wide adaption across consumer sectors. Local government is increasingly commercialising it services as one way of balancing those needs. Competing with commercial organisations adds another dimension to the pressure to digital transform. Identifying and working with the right technology partner, departments can maximize the value gained from digital transformation and leveraging new technologies. Departments will become more closely connected to their citizens, reduce the cost of delivering existing services and roll out commercial offerings in record time.