Member Services

For a long time, the member services operations have been treated as another back-office process function with a silo-ed approach towards member enrollment, billing, relationship management, and contact center operations. With member services operations executive not having a complete view of a member’s relationship and interaction journey with the health plan, the customer retention and engagement has been cumbersome to manage. Coforge, with its strong expertise in leveraging business processes management platforms such as Pega and Appian, and deep investments in AI/ML, chatbots, NLP, and Cognitive technologies, can help you transform your member services operations.