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Insurance Services

We help our customers achieve seamless integration of technology into operations and enhance customer engagement with Business Process Management for Insurance, Intelligent automation, Regtech & automate QC, an omnichannel contact center and data analytics.

Our suite of business process services, omnichannel contact center solutions, Quality Control CoE and data & analytics capabilities help insurance carriers, brokers and managing general agents transform their insurance operations and achieve:

100% adherence to compliance & business rules

Reduce business risk with Quality Control CoE offering automated & manual QC support

40% cost savings & 15% efficiency improvement

Increase efficiency & reduce costs with our business process services & global delivery model

Enhanced customer experience

Provide quicker response times with 24*7 omnichannel contact center services

Our team of 1,800 dedicated insurance and 400+ QC professionals process &
QC 12M+ insurance documents and handle over 2.3M contact center calls annually.

Our Services

Business Impact Delivered

50% faster issuance of policies with expedited customer onboarding

  • Same day policy issuance (50% faster) after partnering with Coforge BPS
  • Consistently exceeding accuracy levels and turn time service levels
  • Enhanced customer satisfaction levels

Testing 100% of hazard insurance changes 20x faster with 100% accuracy

  • Reduction of time to complete QC from
    • 45 minutes to 3 minutes for non-participating flood test (20X faster)
    • 30 minutes to 3 minutes for flood zone change (20X faster)
  • 100% accuracy for test results, next steps, and corrective actions
  • CUSTOMIZED dynamic reporting with actionable insights and executive dashboards INTEGRATED to the Bank’s business requirements

Brochure

In addition to our Insurance Services,
our other solutions include: