Insurance Services
We help our customers achieve seamless integration of technology into operations and enhance customer engagement with Business Process Management for Insurance, Intelligent automation, Regtech & automate QC, an omnichannel contact center and data analytics.
Our suite of business process services, omnichannel contact center solutions, Quality Control CoE and data & analytics capabilities help insurance carriers, brokers and managing general agents transform their insurance operations and achieve:
100% adherence to compliance & business rules
Reduce business risk with Quality Control CoE offering automated & manual QC support
40% cost savings & 15% efficiency improvement
Increase efficiency & reduce costs with our business process services & global delivery model
Enhanced customer experience
Provide quicker response times with 24*7 omnichannel contact center services
Our team of 1,800 dedicated insurance and 400+ QC professionals process &
QC 12M+ insurance documents and handle over 2.3M contact center calls annually.
Our Services
Distribution Management
- Agency Setup
New Business & Underwriting
- Application data entry/review
- Data validation
- Document verification
- Pre & post underwriting review
- Policy setup and agency setup
Policy Administration
- Indexing
- Policy changes - name/address/beneficiary, etc
- Endorsements & renewals
- Premium billing/follow up
Claims Management
- Indexing and categorization
- Claims setup
- Eligibility verification
- Disbursements and payments
Billing & Collections
- Billing
- Reconciliations
- General accounting
- Collections
Contact Center
- Customer Service - Customer inquiry/ endorsements/ policy changes
- Claims - Customer inquiry/ status updates
- Customer satisfaction
- Collections - Billing inquiry and 30 & 60 day notices.
Business Impact Delivered
50% faster issuance of policies with expedited customer onboarding
- Same day policy issuance (50% faster) after partnering with Coforge BPS
- Consistently exceeding accuracy levels and turn time service levels
- Enhanced customer satisfaction levels
Testing 100% of hazard insurance changes 20x faster with 100% accuracy
- Reduction of time to complete QC from
- 45 minutes to 3 minutes for non-participating flood test (20X faster)
- 30 minutes to 3 minutes for flood zone change (20X faster)
- 100% accuracy for test results, next steps, and corrective actions
- CUSTOMIZED dynamic reporting with actionable insights and executive dashboards INTEGRATED to the Bank’s business requirements
Brochure
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.
Head-Customer Services, A National Leader in Specialty Insurance
We would like to express our appreciation for the outstanding service we have received partnering with Coforge BPS. It is a partnership that fosters productive interactions, dedicated resources to improving quality and to production numbers. We value your teams service in helping us reach our SLA’s with our clients.
SVP Lender Solutions - A Large Specialty Insurance firm
Coforge BPS is easy to do business with, understand our expectations, makes adjustments quickly if not meeting expectations, excellent follow through.
Director, Risk & Recovery Vendor Products One of the Largest Providers of Insurance, Products to Financial institutions in the US.
In addition to our Insurance Services,
our other solutions include:
Lender Placed Insurance Services
Business Process Management
Reduce cost and drive operational speed with our Lender Placed Insurance Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
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